Legal

Cancellation Policy

How cancellations work for Clients and Creatives, including platform-initiated cancellations.

Cancellation Policy

Last updated: 20 Dec 2025

1. Scope

1.1 This Policy applies to all Jobs booked through the Platform.

1.2 Creative-specific cancellation terms override this Policy where expressly agreed.

2. Client Cancellations

2.1 Clients may cancel subject to timing and work performed.

2.2 Deposits are non-refundable once work has commenced, unless otherwise agreed.

3. Creative Cancellations

3.1 Creatives may not cancel confirmed Jobs without valid reason.

3.2 Unjustified cancellation may result in penalties or removal from the Platform.

4. Platform-Initiated Cancellations

4.1 Blackbook may cancel Jobs to prevent fraud, comply with law, or protect platform integrity.

5. Force Majeure

5.1 Neither party is liable for failure caused by events beyond reasonable control.

6. Effect On Payments

6.1 Cancellations affect payments in accordance with this Policy and the Payment Terms.